Our Purchase Process is Easy!

From taking your enquiry to placing your order and supply of your goods, we offer our customers the highest level of customer service and product excellence.

1. Browse

Browse through Black Duck’s product photos to view the options available, the premium quality & immaculate fit. View our gallery today!

2. Enquire

You can complete a product enquiry on-line by simply filling out the product enquiry form or alternatively contact one of our professional team members via phone or fax. You can also find a Black Duck reseller near you in our reseller search button.

3. Quotation

To ensure our manufacturers supply you with a highest quality canvas seat cover tailored to your vehicle we will require the following information; your vehicle make, model, year, seating configuration and safety specifications. Contact us today!

4. Ordering

Once the quote has been accepted and you are happy to proceed with ordering your Black Duck seat cover you will be issued a reference number allowing you to trace and track your order. At this stage, our sales staff will check the current availability of your seat covers and advise on the estimated time of arrival. We aim for delivery within two to three business days for goods in stock, and five to ten business days for non-stock items.

5. Production

Goods are picked and packed at the warehouse, order marked approved for payment, ready for immediate despatch as soon as payment is received. In the case where goods are not in stock, they are put on back order and manufactured within five-ten business days.

6. Payment

Payment is then processed. We accept Visa, MasterCard, American Express, direct bank deposit (EFT) or ZipPay.

7. Despatch

The order is then invoiced and despatched. Time from despatch to delivery is usually overnight for most capital cities or within two-three business days for more remote locations.

Customer Service

Black Duck has built a reputation widely respected for quality of product and service excellence.
To ensure we deliver the highest quality of service to our customers we strive to ensure the following:

  • Quick turnaround – same day despatch for stock items
  • Friendly helpful staff ready to assist you with any questions you may have
  • Easy to order
  • Fixed pricing
  • Huge range kept in stock
  • Australian owned and operated family business
  • Dependable and trust worthy
  • Reliable
  • Established and experienced
  • Field experts and industry leaders

Do you have comments on our customer service? We would love to hear from you! Contact us today.